Sometimes a thorough cleaning of all Wacom related files will do the trick.NOTE: If you notice any malfunction after reinstalling your user preferences, the old file could be corrupt, thus you need to uninstall the preferences again and recreate those settings from scratch.Test all pen and button functionality before restoring any preferences that you may have backed up.Test your tablet by opening: Wacom Desktop Center > Pen Settings or Apple > System Preferences > Wacom Tablet.Avoid using USB hubs, keyboard/monitor ports or docking stations, as they can cause inconsistent behavior.Reconnect the tablet after you have logged back in. Once the installation is complete, restart the system.Open the downloaded DMG file, run the installer and follow the steps in the installation wizard.Download and install the latest driver from Wacom's site here.Once the software has been removed, restart the computer.OS X may ask you for an administrative user account credentials to complete this by clicking the unlock icon at the lower left of the menu. Under "Tablet Software", click Uninstall.In the Finder, open your Applications, access the Wacom Tablet folder.If your tablet is connected via Bluetooth, check that the tablet and the Bluetooth on your computer are turned OFF.If you are using a Wireless Kit, remove the USB dongle from your computer.Disconnect the Tablet or Cintiq from your computer.You'd be surprised how many obscure decisions can determine whether your tablet works or not. This can sound tedious but is essential to make sure that everything is done correctly. NOTE: You should back up your user preferences before starting this process, as it will remove any preferences you may have set up.Īlso, a restart will be required after each step. Test the Device on this user to see if the issue might be your user prefs or something else within you original account. Other than simply restarting your computer, one method I'd suggest is to Restart Your Wacom Service Driver (Mac and Windows).Īn alternate option is to uninstall the driver as usual, but create a new user and install the driver while logged in to that. If you're troubleshooting your Driver, and reinstalling is only a last resort, you could try a few other methods listed in our blog of Wacom Tips. This can be necessary to resolve any malfunctions your tablet, cintiq, or pen computer might be going through.īelow we'll show you how to correctly do this for both Mac OS and Windows/PC. Once the driver is uninstalled, restart your computer and download Wacom drivers again from the brand's website.When troubleshooting your device, or upgrading to a newer OS or Cintiq, it’s best to completely wipe and reinstall the Wacom drivers. On a Windows device, uninstall the Wacom driver from the Control Panel. You'll find the option to uninstall under 'Tablet Software. Open Applications in the Finder, open the Wacom Tablet folder, then the Wacom Tablet Utility. On a Mac, disconnect your Wacom tablet, remove the USB dongle from your computer if you're using a wireless kit, or check the tablet and Bluetooth on your computer are off if you're connecting that way. Be sure to back up your preferences beforehand because uninstalling the driver will remove them. If there seems to be a problem with your Wacom driver, the best solution is often to uninstall the driver and download Wacom's latest drivers from the website. You can also check if your driver is up to date from Wacom Desktop Center on your computer (pictured above). If the version number on your driver is lower than the latest driver, download the driver for your operating system then follow the prompts to update the driver software. Then you can go to the Wacom site and check the version number of the latest driver. At the top of the 'About' window, you should see your driver version. To check which driver you have installed, open 'Wacom Tablet Properites', and click 'About'. Wacom recommends checking its drivers page regularly and updating your driver to ensure your device has the latest features and functionality. The Wacom Desktop Center will tell you whether your driver is up to date (Image credit: Wacom)
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